Our Lifelines program provides access to information and transport services. We work with other organizations and the Greek authorities to remove or prevent any barriers to reliable information on asylum processes and camp updates as well as services such as medical and dental health.
Refugees in Greece have the same rights to services within the Greek Health Care System as Greek citizens. However, not speaking the native language and living in remote areas with no access to public transportation makes it almost impossible to access hospitals and effective medical care when in need.
I AM YOU's Lifelines service fills the gap with a team of volunteers who facilitate this support full time. The team is made up of a coordinator, two Greek-speaking drivers, two Arabic-speaking translators and two cars. The aim is to make life easier for the residents in Ritsona camp as well as the host community, who are also struggling with limited resources.
Providing this service also means taking the time to offer emotional support, going that extra mile to bring a sense of security and comfort during stressful conditions. It is updating a father waiting to hear if his wife and newborn are doing well in the delivery room, or taking the time to explain a medical procedure to a worried mother whose child is being taken care of by a doctor speaking a foreign language. Access to quality healthcare is a universal human right, and Lifelines strives to make this attainable with care, compassion and practical support on the ground.